Customer Service, Customer Support, And Customer Experience from Udemy

Overview

Customer experience and customer service are essential aspects of any business. Customer experience involves proactively providing excellent customer care to delight people and transform them into loyal, raving fans. On the other hand, customer service is a reactive approach that deals with customer issues and aims to delight them, turning them into dedicated supporters. Both of these strategies can be used as marketing and branding tools to help businesses sell more and grow.

This online course focuses on teaching powerful customer service and customer experience skills, giving entrepreneurs the advantage they need to retain loyal customers who buy more from them in the long term. The course material draws from successful personal experiences and industry best practices, ensuring that participants learn valuable strategies to apply to their businesses. The instructor is highly responsive, providing world-class student support and a 30-day money-back guarantee to ensure student satisfaction and success. Enroll in this course today to improve your customer service and experience, and watch your business grow with the help of delighted customers who keep coming back for more.

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Skills you’ll learn

1. Proactively providing great customer care
2. Reactively dealing with customer problems effectively
3. Turning upset customers into raving super-fans
4. Utilizing customer service and customer experience for marketing and branding
5. Creating delightful and WOW-worthy products
6. Inspiring positive reactions and emotions in customers
7. Implementing proactive customer experience strategies
8. Successfully retaining loyal customers who boost long-term sales

Summary

Delve into the captivating realm of customer relationships with expert instructor Alex Genadinik, as he guides nearly 30,000 enthusiastic students through a comprehensive journey consisting of 87 enriching lessons. This highly acclaimed course, boasting an impressive 4.5-star rating, covers the intricacies of customer service, support, and experience, shaping a memorable and satisfying interaction for all involved parties.